Store Policy

STORE POLICY
Anchored in Faith & Family LLC
Last updated: October 20, 2026

Thank you for shopping with Anchored in Faith & Family. Many of our items are made after you place your order, so please review these policies before you buy. If you have a question about an order, please contact us.

1. ORDER PROCESSING AND PRODUCTION

Most physical products are printed or made to order.

Production usually takes 3 to 6 business days before your order ships. Weekends and holidays do not count as business days.

Production time can vary by product, printing partner, order volume, or season. Some items, such as personalized or custom orders, have different production times. When an item's timing is different, it is listed on that product's page, and the product page applies to that item.

Please check the product, size, color, shipping address, and any personalization before you order.

Product images may be mockups. The finished item may differ slightly in print placement or color.

2. SHIPPING AND DELIVERY

Standard shipping is free on every U.S. order, with no minimum purchase.

We ship only within the United States.

After production, U.S. shipping usually takes 4 to 8 business days. That is an estimated total of 7 to 14 business days from the time you order.

These are estimates only. Actual delivery times depend on the carrier and can be affected by holidays, weather, and other factors outside our control. We guarantee a specific delivery date only if we confirm it in writing.

Items in one order may ship separately and arrive in different packages on different dates.

When tracking is available, we email it to the address on your order.

Please give us a complete and correct shipping address and report any errors right away. We can try to change an address before your order ships, but we cannot guarantee a change once production or shipping has started. If a package is returned because the address was incorrect or incomplete, please contact us to discuss options. Reshipping may involve extra charges.

If an item cannot ship on time, we will let you know and offer you a choice: accept the delay, or cancel the unshipped item for a refund.

3. CANCELLATIONS AND ORDER CHANGES

Please contact us as soon as possible if you need to cancel or change an order.

We can usually make changes if production has not started. Once production begins, changes or cancellations may not be possible.

Sending a request does not by itself cancel or change an order. We will confirm with you whether the change was made.

4. RETURNS AND EXCHANGES

Because each item is made to order, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, a size or color selected at checkout, or personalization entered incorrectly.

Please use the size guide and review all options before ordering.

This section does not apply to items that arrive damaged, defective, or misprinted. See Section 5.

5. DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

If your item arrives damaged, defective, or misprinted, contact us within 7 days of delivery at anchoredinfaithandfamily@gmail.com.

Please include:
- Your order number
- A short description of the problem
- Clear photos of the item and, if it was damaged in shipping, its packaging

We will review the issue and send a replacement at no charge.

Please keep the item until the review is finished. In most cases, you do not need to return a damaged, defective, or misprinted print-on-demand item.

Normal screen color variation, small differences in print placement, and damage from use or improper care are generally not considered defects. We review each concern individually.

6. MISSING PACKAGES AND DELIVERY PROBLEMS

If tracking shows a delay, please check the carrier's latest updates.

If tracking shows your package as delivered but you cannot find it, please check around the delivery area, ask others in your household, and look in places the carrier may have used. Then contact us.

We will help investigate with the carrier and review options.

If your order never arrives, contact us with your order number. Please report shipping problems as soon as you notice them.

7. PERSONALIZED PRODUCTS

Personalized items are made from the information submitted with your order.

Please check spelling, dates, names, and all other details before you check out. We cannot guarantee changes after production begins.

If our work does not match the personalization you submitted, the process in Section 5 applies.

8. DIGITAL PRODUCTS

Digital listings do not ship. Each listing describes the included files and how they are delivered.

Because digital files are available right away, they cannot be returned for change of mind.

If a file is missing, corrupted, or materially different from its listing, contact us and we will help resolve it.

9. PRODUCT CARE

Please follow the care instructions in each listing and on any product label. Care needs differ for apparel, drinkware, books, and gifts, and following the instructions helps protect the print and finish.

10. PROMOTIONS AND PRICING

Prices and promotions may change. The price shown at checkout applies to your order.

Sales tax, where applicable, is calculated at checkout.

Coupon codes must be entered before you complete your purchase and cannot be applied after an order is placed.

Unless stated otherwise, coupon codes and promotional discounts cannot be combined with other offers. Some products, bundles, or promotions may be excluded from additional discounts, and each promotion's eligibility rules and restrictions apply.

11. CONTACT US

For questions about a product or an order, please contact us and include your order number.

Email: anchoredinfaithandfamily@gmail.com
Anchored in Faith & Family LLC